Terms & Condition

Service Specifications

The client must ensure that the property has access to electricity and running water for the cleaning. HM Cleaning cannot be held responsible for delays or
incomplete work if these utilities are unavailable.
The client must ensure the property is accessible at the arranged time. If keys are provided, they must grant access to all necessary areas for the cleaning.
HM Cleaning will not be held liable for any alarms triggered during cleaning. Clients should provide clear instructions for managing alarm systems if required.
We make every effort to arrive at the scheduled time, but delays may occasionally occur due to factors outside our control.

Accepted Payment Methods:

Bank Transfer: Payment is required for private clients before the scheduled cleaning date. All payment information, including invoices and instructions, will be sent via email. If payment is not made on time, the service may be subject to cancellation.
Cheque: Cheques must be payable to HM Cleaning Ltd. and cleared before the cleaning date for private clients. The same 30-day payment period applies to corporate clients.
For corporate and agency clients, payment is due within 30 days after service completion. HM Cleaning reserves the right to adjust or revoke any payment terms at our discretion.

HM Cleaning reserves the right to take necessary legal actions to recover unpaid balances.
Clients who fail to meet payment obligations may be reported to relevant financial institutions or listed as debtors in public media.
Additional charges may apply for late payments.
By booking a service, you agree to our payment terms and conditions.

Clients may cancel or reschedule their cleaning service by giving at least 48 hours' notice. If less than 48 hours' notice is given, a charge equal to 50% of the total invoice amount will apply.
You can make changes to your appointment by phone or email.
HM Cleaning reserves the right to refuse any job if the property's condition risks our team's health or safety.
We reserve the right to cancel or reschedule services due to unforeseen circumstances affecting our cleaning team.

Refunds are not available once a service has been completed.
If you are unhappy with the cleaning, inform us within 24 hours. HM Cleaning will investigate the issue and, if needed, provide a re-clean or other appropriate solution. Only one re-clean is allowed per booking.
In case of accidental damage, we will try to repair the item. If repair is not possible, we will provide a credit for the item's current value.

Any actions by third parties or incidents at the client's property during the cleaning process.
The loss or damage of high-value items, such as cash, jewellery, art, or antiques. Clients should secure such items before the cleaning.
Pre-existing damage or wear, such as stains, cannot be entirely removed with standard cleaning methods.
Issues related to appliances or carpets that need to be properly maintained or installed.
Any problems with freezers that were not defrosted before our team arrives.
Results of end-of-tenancy cleaning where belongings or people are still present.

We are not liable for damage caused by placing furniture on carpets that have not yet dried completely.
HM Cleaning will not take responsibility for damage caused by faulty equipment or cleaning products supplied by the client.
For non-end-of-tenancy cleaning, we are only responsible for tasks listed by the client and cannot guarantee the completion of non-listed tasks.