Terms & Conditions

Terms and Conditions for End of Tenancy, Post-Works, and Pre-Tenancy Cleaning Services

Please review these terms and conditions thoroughly. By booking a service with HM Cleaning, you agree to the terms listed below. We reserve the right to update these terms at any time, and any changes will be made available on our website.

Service Specifications

All cleaning services will follow our standard procedures unless the client has specific preferences. If you have particular requests or need further information, please get in touch with us.

Pricing

The price for our services is calculated based on the number of bedrooms or the property’s overall size, whichever is greater. HM Cleaning reserves the right to adjust the final quote if client requirements change or following a property inspection.

Access to the Property

The client must ensure that the property has access to electricity and running water for the cleaning. HM Cleaning cannot be held responsible for delays or incomplete work if these utilities are unavailable.

The client must ensure the property is accessible at the arranged time. If keys are provided, they must grant access to all necessary areas for the cleaning.

HM Cleaning will not be held liable for any alarms triggered during cleaning. Clients should provide clear instructions for managing alarm systems if required.

We make every effort to arrive at the scheduled time, but delays may occasionally occur due to factors outside our control.

Payment Terms

Accepted Payment Methods:

Bank Transfer: Payment is required for private clients before the scheduled cleaning date. All payment information, including invoices and instructions, will be sent via email. If payment is not made on time, the service may be subject to cancellation.

Cheque: Cheques must be payable to HM Cleaning Ltd and cleared before the cleaning date for private clients.

For corporate and agency clients, payment is due within 30 days after service completion. HM Cleaning reserves the right to adjust or revoke any payment terms at our discretion.

Non-Payment

HM Cleaning reserves the right to take necessary legal actions to recover unpaid balances.

Clients who fail to meet payment obligations may be reported to relevant financial institutions or listed as debtors in public media.

Additional charges may apply for late payments.

By booking a service, you agree to our payment terms and conditions.

Cancellations

Clients may cancel or reschedule their cleaning service by giving at least 48 hours’ notice. If less than 48 hours’ notice is given, a charge equal to 50% of the total invoice amount will apply.

You can make changes to your appointment by phone or email.

HM Cleaning reserves the right to refuse any job if the property’s condition risks our team’s health or safety.

We reserve the right to cancel or reschedule services due to unforeseen circumstances affecting our cleaning team.

Insurance

HM Cleaning and its team are fully insured under Public Liability Insurance. For us to address any damage or breakage, it must be reported within 24 hours of the service. We reserve the right to investigate any claims and may choose not to disclose certain internal documents.

Claims and Refunds

Refunds are not available once a service has been completed.

If you are unhappy with the cleaning, inform us within 24 hours. HM Cleaning will investigate the issue and, if needed, provide a re-clean or other appropriate solution. Only one re-clean is allowed per booking.

In case of accidental damage, we will try to repair the item. If repair is not possible, we will provide a credit for the item’s current value.

Liability

HM Cleaning cannot be held responsible for the following:

• Any actions by third parties or incidents at the client’s property during the cleaning process.
• The loss or damage of high-value items, such as cash, jewellery, art, or antiques. Clients should secure such items before the cleaning.
• Pre-existing damage or wear, such as stains that cannot be entirely removed with standard cleaning methods.
• Issues related to appliances or carpets that need to be properly maintained or installed.
• Any problems with freezers that were not defrosted before our team’s arrival.
• Results of end-of-tenancy cleaning where belongings or people are still present.

Additionally

We are not liable for damage caused by placing furniture on carpets that have not yet dried completely.

HM Cleaning will not take responsibility for damage caused by faulty equipment or cleaning products supplied by the client.

For non-end-of-tenancy cleaning, we are only responsible for tasks listed by the client and cannot guarantee the completion of non-listed tasks.

Additional Terms

HM Cleaning cannot guarantee the outcome of end-of-tenancy cleaning services if construction work is ongoing or individuals remain on the premises during the cleaning.